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Website Care Plans For WordPress Websites

Continuous Maintenance Plan™

Who’s taking care of your web site while you are taking care of your business?

The days of putting up a site and just forgetting about it are gone. Your business website needs to be taken care of by a professional team in order to make sure you get the most out of your investment.

In order for your website to succeed you’ll need to stay up-to-date with the latest technology, set up and monitor a web server, keep track of multiple 3rd party software bills, updates & licenses, and (of course) implement tight security measures to ensure your data is safe.

Your website is a crucial part of your business and deserves extra care to make sure it continues to perform and meet your goals.

Our Continuous Maintenance Plan™ is the solution.

WordPress Care Plans With A Proven Process

You Have A Business To Run

In order to operate a successful website, you need a plan for keeping content fresh, security tight, and software up-to-date. Do you have the time and technical expertise to ensure your website’s success?

Most small business owners don’t and that’s why we’ve developed a Continuous Maintenance Plan™ that specifically handles all the tasks that your website will need.

Optimized Hosting

Don’t be bothered with phone support, passwords, providers, or cPanel. We take care of all this for you.

Scheduled Backups

Your website is backed daily to ensure if anything were to ever go wrong, we can fix it by deploy a backed up version of your website in minutes.

Easy Website Edits

Need something updated or added to your site? It’s as easy as an email and we’ll handle the rest with three “30-minute tasks” each month.

Updates Included

WordPress sites have between 5-15 maintenance and security updates a month. Save yourself the hassle, we’ll take care of this for you.

Analytics & Tracking

Know how visitors get to your site and what they do while browsing. These insights help us improve conversion and grow your business.

Website Security

Malware cleanup can be expensive, we take measures to protect you from hackers and clean up the mess.

Software License Fees

Your software and plugins will be licensed through Spade Design ensuring you have the latest, up-to-date versions on your website.

Uptime Monitoring

We’ll actively monitor your website’s uptime and take swift action if your site goes down. We’ll resolve the issue and give you peace of mind.

Reviews & Testimonials

Real Reviews From Clients

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HELPING SMALL BUSINESS OWNERS FOCUS ON WHAT MATTERS

Stay focused

Operating a successful website requires ongoing support and technical know-how. A website needs constant maintenance updates, back ups, and security checks. Your time is valuable, skilled support for your website will save time and money. With our website care plans, our team becomes your team, and as your team, we let you keep focused on what matters most. We take care of all these tricky website elements for you.

Does the thought of all that technical work make you a little nervous? You’re not alone! Most of our customers don’t have the time or skills for this either. Your time is better spent focusing on the tasks that you’re best at, not trying to become a part-time web developer.

Frequently Asked Questions

How long does it take to set up my Continuous Maintenance Plan™?

Does it matter what hosting provider I am using?

No, we will help anybody, no matter who they host with. We realize that every website has different needs and that clients have different budgets and hosting requirements. If you’re looking to switch, upgrade, or just need a recommendation, just ask and we will let you know who we recommend.

Will you manage my woocommerce website?

Absolutely. You will need to choose our Manage Plan or VIP plan, because E-commerce websites take more resources for us to manage, test and keep running smoothly.

What happens if my website goes down, is hacked, breaks, etc.?

Our website care plans are preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will be there to take care of it. We cannot make guarantees that your website will never be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

What tasks are included in the dedicated support time?

Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is fine. We just ask you to be aware that requests for new features to your website involving installing a new plugin or a full design will likely result in a formal quote, as those commonly go over the monthly dedicated time.

Does monthly time roll over?

Each month, we reserve your place in our queue and resources. Because of this, monthly time does not rollover.

What if I need more support time?

If you have a change or task that will need more than your included time, we will submit a quote for you to approve separately from your plan.

Can I really cancel at any time?

Absolutely. We are all about a positive relationship with you and your website, so we would be sad to see you go, but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation by emailing support@spadedg.com and your service will end at the end of the month, before you are billed.

You didn’t build my website. Can I still sign up for the Continuous Maintenance Plan™?

Absolutely but first you will have to purchase a Maintenance Plan Audit. This will enable us to audit your website and discover if there are any performance issues or extra items to fix. If we come across problems that can’t be taken care of in the monthly support time, we will get in touch and discuss them with you.

How do strategy calls work?

You jump onto our online calendar system and book an hour that works for you. During the call, we can talk through any questions you have, issues you are trying to solve, do a little bit of training, or even show you how to make a site change that you may be struggling with. We use Zoom video conferencing, so that we can see each other and do screen shares if needed.

Why are there so many updates?

Sometimes it can seem like WordPress releases a new version or patch every second day. This is a good thing because as popular as WordPress is with business owners like you, it is equally popular for hackers to try and get into sites. That is why updating WordPress with each version is the single best way to ensure you are protected. Plus, as new technology and web services are released, you want to make sure that your website can take advantage of the improvements.

What information will you need from me?

Once you have signed up, we will ask you to fill out a form with your WordPress administrator login, as well as login details for your host. Once this information is provided, onboarding will begin and you will receive email notifications of our process.

How am I invoiced?

When you sign up you will pay with a credit card, this credit card will be automatically charged on the 1st of every month. If you sign up in the middle of the month, your first charge is prorated to only charge for the remainder of the month.

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